Privacy Policy
- Introduction
This Privacy Policy (“Policy”) is provided to show that Westoak Insurance Group Inc. (“Westoak Insurance “we,” “us” or “our”) respects the privacy of our users/customers (also “you” or “your”). The provisions in this Policy describes our practices regarding the personal information we collect from you when you visit our website or when you use our Brokerage and Insurance services (our “Services”). This Policy further addresses how we collect personal information, how we use it, the circumstances under which we may disclose it, how we safeguard it, and other processing practices of your information.
BY SUBMITTING PERSONAL INFORMATION TO US AND BY USING THIS WEBSITE AND OUR SERVICES, YOU CONSENT TO HOW WE PROCESS YOUR INFORMATION. IF YOU DO NOT AGREE/CONSENT TO HOW WE PROCESS YOUR INFORMATION, YOU MAY NOT USE OUR SERVICES OR ACCESS THIS WEBSITE.
- The Information Westoak Insurance Collects and Why
When you interact with us or request for our Services, we may collect certain personal information from you as described below. The collection of any information depends on why we need such information. We may collect:
- Basic Personal information: This is any information that you willingly submit to us when you request for our Services. Such information may include, but not limited to, your name, home address, email address, telephone number, fax number, marital status, and date of birth. This information is collected to (i) identify you from other users, (ii) contact you for promotions, offers, bonuses, and updates or respond to your request, and (iii) generally provide you the Services.
- Claims History: We collect this information from insurance companies, insurance brokers, and/or agents you have previously used. This is to help us assess and analyze your current needs for insurance.
- Credit and Payment Record: We collect this information from financial institutions such as banks. This information is needed to protect us from error or fraud.
- Driver’s Record: This information is collected from motor vehicle and driving license authorities and it helps us to assess your driving history.
- Property Information: We also collect information about the value of your property such as your home and its content. We collect this information from you, your previous insurance companies, or brokers. This information also helps us analyze your needs.
- Medical Information: We collect medical information about you from medical institutions and/or personal doctors. This is to identify if you have a medical condition that may prevent you from driving a vehicle.
- Employment Information: This kind of information is solicited through you and your employer. This information helps us to assist you and assess your needs and ability to pay your premiums.
- Analytical Information: When you access this website, we may collect certain information automatically through our software. We may work with third party companies such as Google Inc. (“Google”) to help us track certain activities about you. For example, Google provides a tracking tool called Google Analytics, which collects some non-personal information such as IP Address, browser type and OS, and device. We use Google Analytics to track, collect, and analyze information about you for our marketing purposes and to improve your website experience.
Other reasons why we collect the information above include:
- To help us assist you in acquiring or renewing an insurance policy;
- To determine if you need other products and services such as financial product and suggest them to you;
- To identify if the information you shared with us is accurate, complete, and up-to-date;
- To comply with set laws by enforcement agencies; and
- To enforce our rights and protect it.
- The Disclosures of your information
We may only disclose your information to a third party under the below-circumstances:
- Contractors: We may share information about you with third party service providers that carry out tasks on our behalf. These contractors may include adjusters and lawyers. For example, an adjuster may need certain information about you to investigate the extent of a claim.
- Insurance Companies, Brokers, or Agents: Like Westoak Insurance collects information from other insurance companies, brokers, and agents, we also are required to share information relating to your history with them upon request.
- Credit Organizations and Financial Institutions: Upon request, we are required by law to fund credit organizations and financial institutions with information regarding your credit and payments.
- Business Transfers: We may transfer your information to a successor company under a business transfer such as a sale of asset, merger, acquisition, or consolidation.
- How Westoak Insurance protects your information
Westoak Insurance cares about your privacy. We employ the best measures to ensure your information is protected and this includes, but not limited to (i) using the information we collect about you for the purpose for which it was originally collected, (ii) keeping the information about you for as long as you use our Services and not for much longer, (iii) limiting the number of employees that may access your information, (iv) not sharing your information with our affiliates for their marketing needs, (v) not selling your information to a third party company or individual, and (vi) maintaining the accuracy of your information.
Nevertheless, you agree with us that no measure is totally safe regarding the protection of information. Westoak Insurance cannot fully guarantee that your information will be 100% secure against theft, alteration, or loss from unauthorized access; therefore, we will not be liable for any loss of information due to theft.
- Third-Party Links
This website may contain links or adverts from third party websites/companies. The content of these links and adverts have not been checked by us for accuracy or completeness; therefore, we do not warrant that such links or adverts are safe to access. By accessing third party content through third party adverts or links on this website, you release Westoak Insurance against any claims of loss of information. You are expected to review the respective privacy policies of any third-party link or advert found on this website before accessing them.
- Children Policy
This website and our Services are eligible for users who are 18 years of age or above. We do not knowingly collect information or permit users who are below 18 years of age to use our Services. By submitting personal information to Westoak Insurance, you represent to us that you are 18 years of age or above.
- Updates to Policy
We reserve the right to update this Policy at our discretion. This may be due to changes in applicable law or our practices. You are expected to frequently review this Policy for possible updates to it. We also reserve the right at our discretion to notify you of any update about this Policy.
- Contact information
To inquiry or ask questions about this Policy or a portion of it, please, use the contact information below:
Email Address: info@westoakinsurance.ca
Office Address: 1300 Cornwall Rd #201, Oakville, ON L6J 7W5
